What is your returns and replacement policy?
Because our products are custom printed and unique to each Product, we only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email at [email protected]
Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At Inktee Shop, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at [email protected] and one of our helpful support staff will organise a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days for apparel products and 45 days for pillows after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Please Contact Us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was purchased in the last 30 days
+ The product is unwashed, unworn and unused
+ The product itself or the printing is defective OR the final product is different than the one you ordered
HOW DO I EXCHANGE AN ITEM?
U.S. customers- Contact Us with your oder number and our customer service team will send you a return label. Just print out our Return/Exchange and package it up with the items you wanted to exchange. We’ll do the rest!
International customers- All you have to do is print our Return/Exchange and mail it back to us with the items you wanted to exchange. We’ll take care of everything else!
HOW LONG DOES IT TAKE FOR AN EXCHANGE TO BE COMPLETED?
Each return and exchange is processed by hand. On average, your new package will be shipped out within 48 hours of receiving your exchange. If you need your exchange rushed, contact us and let us know so we can take care of you!
I SEE THAT YOU HAVE RECEIVED MY EXCHANGE, WHY HAVE I NOT GOTTEN MY NEW SHIRT YET?
On average, exchanges take 48 hours to process. During busy times, however, they can take as long as 5-7 business days. If you need your exchange rushed, contact us and let us know!